Incompatible Devices - Emergency Calling (000) Update - more info here.

OUTAGES

For our customers, the best way to receive up to date notifications on any non-major planned or unplanned outages is via our Exetel mobile app. We will also notify you by SMS and/or email for unplanned outages.

Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in BARBERTON, COOMBERDALE, DANDARAGAN, KOOJAN, MOORA, YATHROO in WA, 6507, 6510, 6512.

The root cause is due to site failure.

Approximately 1471 services may be impacted. The estimated restoration time is 16 Dec 2025 13:00 AEDT.

We will provide regular updates as more information becomes available.

The next update will be provided on 16 Dec 2025 16:15 AEDT.

Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in BELLELLEN, BLACK RANGE, CALLAWADDA, CAMPBELLS BRIDGE, CONCONGELLA, DEEP LEAD, FYANS CREEK, GERMANIA, GLENORCHY, GREENS CREEK, HALLS GAP, ILLAWARRA, LAKE FYANS, LAKE LONSDALE, LEDCOURT, MOKEPILLY, MORRL MORRL, MOUNT DRYDEN, POMONAL, RIACHELLA, STAWELL, WAL WAL in VIC 3380, 3381, 3384, 3385, 3387.

The root cause is due to site failure.

Approximately 2791 services may be impacted. An estimated restoration time is not yet available.

We will provide regular updates as more information becomes available.

The next update will be provided on 16 Dec 2025 05:03 AEDT.

Our mobile data and voice supplier, Optus, is currently experiencing a significant local outage affecting services in Great Lakes, NSW.

This outage is impacting more than 1000+ services in the affected area. The root cause is due to Power outages.

An estimated time of restoration is yet to be determined.

Next updated date/time 05/12/2025 23:40:06 AEDT.

We will provide further updates as more information becomes available.

For further information on how we report major outages and significant local outages, please refer to our Outage Communications Procedure.

Wholesalers/Retail providers

For information on outages affecting the nbn®, Opticomm, or our mobile customers, please visit the links below:

Download the app to troubleshoot

Speed issues? Video buffering? Devices dropping off network? Download our Exetel app and diagnose the problem yourself with the Exray tool. It will not only identify the problem, but it will also offer up some potential fixes. Plus, you can track your active orders and make all your payments in the app as well. Nifty, huh?