Incompatible Devices - Emergency Calling (000) Update - more info here.

OUTAGES

For our customers, the best way to receive up to date notifications on any non-major planned or unplanned outages is via our Exetel mobile app. We will also notify you by SMS and/or email for unplanned outages.

Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in COMET, CRINUM, EMERALD, GINDIE, GORDONSTONE, LILYVALE, THE GEMFIELDS, WYUNA 4352, 4702, 4720, 4723,QLD.

4G service outage due to site failure.

Approximately 1153 services may be impacted.

The estimated time of restoration is 01 Feb 2026 19:00 AEDT.

We will provide regular updates as more information becomes available.

Our mobile data and voice supplier, Optus, is currently experiencing a significant local outage affecting services in Central Queensland, Mackay - Isaac - Whitsunday and Queensland - Outback areas Queensland, QLD.

This outage is impacting more than 250+ services in the affected area. The root cause is still under investigation.

An estimated restoration time is not yet available. We will provide further updates as more information becomes available.

The next update will be provided on 31/01/2026 22:20:07 AEDT.

For further information on how we report major outages and significant local outages, please refer to our Outage Communications Procedure.

Wholesalers/Retail providers

For information on outages affecting the nbn®, Opticomm, or our mobile customers, please visit the links below:

Download the app to troubleshoot

Speed issues? Video buffering? Devices dropping off network? Download our Exetel app and diagnose the problem yourself with the Exray tool. It will not only identify the problem, but it will also offer up some potential fixes. Plus, you can track your active orders and make all your payments in the app as well. Nifty, huh?