Incompatible Devices - Emergency Calling (000) Update - more info here.
OUTAGES
For our customers, the best way to receive up to date notifications on any non-major planned or unplanned outages is via our Exetel mobile app. We will also notify you by SMS and/or email for unplanned outages.
NBN supplier is currently experiencing a significant local outage affecting services in Southeast Coast area(emote Australia - South Australia: Eba Anchorage, Haslam, Perlubie, Streaky Bay).
The root cause is under investigation.
Approximately 360 services may be impacted. An estimated time of restoration is not yet available.
We will provide regular updates as more information becomes available.
The next update will be provided on 19:25 AEDT on 18/12/2025.
Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in ATTUNGA, BANOON, BARRABA, BECTIVE, BENDEMEER, BORAH CREEK, CARROLL, GARTHOWEN, HALLS CREEK, KEEPIT, KELVIN, KLORI, LONGARM, MANILLA, MAULES CREEK, MOONBI, MOORE CREEK, NAMOI RIVER, NEW MEXICO, ORANGE GROVE, PIALLAWAY, RANGARI, RED HILL, RUSHES CREEK, SOMERTON, UPPER MANILLA, WATSONS CREEK, WEAN, WIMBORNE, WONGO CREEK, WOODSREEF in WA, 2340, 2342, 2345, 2346, 2347, 2353, 2355, 2380, 2382, 2720, 2824.
The root cause is due to site failure.
Approximately 1119 services may be impacted. The estimated restoration time is not yet available.
We will provide regular updates as more information becomes available.
The next update will be provided on 17 Dec 2025 14:48 AEDT.
Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in BARBERTON, COOMBERDALE, DANDARAGAN, KOOJAN, MOORA, YATHROO in WA, 6507, 6510, 6512.
The root cause is due to site failure.
Approximately 1471 services may be impacted. The estimated restoration time is 16 Dec 2025 13:00 AEDT.
We will provide regular updates as more information becomes available.
The next update will be provided on 16 Dec 2025 16:15 AEDT.
Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in BAMBOO, BONNIE DOON, COOYA BEACH, CORAL SEA, COW BAY, KILLALOE, KIMBERLEY, LOW ISLES, LOWER DAINTREE, MIALLO, MOSSMAN, NEWELL, PORT DOUGLAS, ROCKY POINT, WHYANBEEL, WONGA BEACH in QLD 4800, 4873, 4874, 4877.
The root cause is due to site failure.
Approximately 1316 services may be impacted. The estimated restoration time is 17 Dec 2025 11:00 AEDT.
We will provide regular updates as more information becomes available.
The next update will be provided on 16 Dec 2025 10:01 AEDT.
Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in CORAL SEA, CRAIGNISH, DUNDOWRAN, DUNDOWRAN BEACH, ELI WATERS, FRASER ISLAND, GREAT SANDY STRAIT, KAWUNGAN, NIKENBAH, PIALBA, POINT VERNON, SCARNESS, TORQUAY, UNNAMED LOCALITY, URANGAN, URRAWEEN, WONDUNNA in QLD 4581, 4655, 4800, 4876, 9998, 9999.
The root cause is due to site failure.
Approximately 1315 services may be impacted. An estimated restoration time is not yet available.
We will provide regular updates as more information becomes available.
The next update will be provided on 15 Dec 2025 11:53 AEDT.
Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in BELLELLEN, BLACK RANGE, CALLAWADDA, CAMPBELLS BRIDGE, CONCONGELLA, DEEP LEAD, FYANS CREEK, GERMANIA, GLENORCHY, GREENS CREEK, HALLS GAP, ILLAWARRA, LAKE FYANS, LAKE LONSDALE, LEDCOURT, MOKEPILLY, MORRL MORRL, MOUNT DRYDEN, POMONAL, RIACHELLA, STAWELL, WAL WAL in VIC 3380, 3381, 3384, 3385, 3387.
The root cause is due to site failure.
Approximately 2791 services may be impacted. An estimated restoration time is not yet available.
We will provide regular updates as more information becomes available.
The next update will be provided on 16 Dec 2025 05:03 AEDT.
Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in AMBLESIDE, DEVONPORT, EAST DEVONPORT, LATROBE, MIANDETTA, WESLEY VALE in TAS 7307, 7310.
The root cause is due to site failure.
Approximately 2925 services may be impacted. An estimated restoration time is not yet available.
We will provide regular updates as more information becomes available.
The next update will be provided on 15 Dec 2025 02:14 AEDT.
Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in BLOWERING, BOGONG PEAKS WILDERNESS, BOMBOWLEE, BOMBOWLEE CREEK, BRUNGLE, GOCUP, GOOBARRAGANDRA, JONES BRIDGE, KILLIMICAT, LACMALAC, LITTLE RIVER, MUNDONGO, TUMUT, TUMUT PLAINS, WEREBOLDERA, WERMATONG, WYANGLE in NSW 2720, 2722.
The root cause is due to site failure.
Approximately 1152 services may be impacted. An estimated restoration time is not yet available.
We will provide regular updates as more information becomes available.
The next update will be provided on 14 Dec 2025 07:26 AEDT.
Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in BANDERLEIGH, ANTIGUA, BAUPLE, BAUPLE FOREST, BIDWILL, CORELLA, CURRA, DOWNSFIELD, FERNEY, GLEN ECHO, GLENORCHY, GLENWOOD, GOOMBOORIAN, GOOTCHIE, GUNALDA, GUNDIAH, KANIGAN, KIA ORA, MAGNOLIA, MIVA, MOUNT URAH, MUNNA CREEK, NEERDIE, NETHERBY, NORTH DEEP CREEK, OWANYILLA, PATERSON, PIONEERS REST, ROSS CREEK, SAINT MARY, SCOTCHY POCKET, TALEGALLA WEIR, TEDDINGTON, THEEBINE, TIARO, TIN CAN BAY, TOOLARA FOREST, TUAN FOREST, VETERAN in QLD, 4570, 4580, 4650.
The root cause is due to site failure.
Approximately 2039 services may be impacted. An estimated restoration time is not yet available.
We will provide regular updates as more information becomes available.
The next update will be provided on 13 Dec 2025 04:04 AEDT.
Our mobile data and voice supplier, Optus, is currently experiencing a significant local outage affecting services in Great Lakes, NSW.
This outage is impacting more than 1000+ services in the affected area. The root cause is due to Power outages.
An estimated time of restoration is yet to be determined.
Next updated date/time 05/12/2025 23:40:06 AEDT.
We will provide further updates as more information becomes available.
For further information on how we report major outages and significant local outages, please refer to our Outage Communications Procedure.
Wholesalers/Retail providers
For information on outages affecting the nbn®, Opticomm, or our mobile customers, please visit the links below:
Download the app to troubleshoot
Speed issues? Video buffering? Devices dropping off network? Download our Exetel app and diagnose the problem yourself with the Exray tool. It will not only identify the problem, but it will also offer up some potential fixes. Plus, you can track your active orders and make all your payments in the app as well. Nifty, huh?
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