Incompatible Devices - Emergency Calling (000) Update - more info here.

OUTAGES

For our customers, the best way to receive up to date notifications on any non-major planned or unplanned outages is via our Exetel mobile app. We will also notify you by SMS and/or email for unplanned outages.

Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in DALWOGON, HOOKSWOOD, KOWGURAN, MILES, MYALL PARK 4415 QLD.

4G service outage due to site failure.

Approximately 1017 services may be impacted.

Next updated date/time is 02 Nov 2025 11:53 AEDT.

The estimated time of restoration is 03 Nov 2025 11:00 AEDT.

We will provide regular updates as more information becomes available.

Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in COMET, CRINUM, EMERALD, FORK LAGOONS, GINDIE, GORDONSTONE, LILYVALE, THE GEMFIELDS, WYUNA 4352, 4702, 4720, 4723 QLD.

4G service outage due to site failure.

Approximately 2378 services may be impacted.

Next updated date/time is 02 Nov 2025 06:13 AEDT.

The estimated time of restoration is yet to be determined.

We will provide regular updates as more information becomes available.

Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in ARRAWARRA, ARRAWARRA HEADLAND, BOAMBEE, BONVILLE, BROOKLANA, BUCCA, COFFS HARBOUR, CORAMBA, EMERALD BEACH, GLENIFFER, GLENREAGH, KANGAROO CREEK, KARANGI, KORORA, KREMNOS, LOWANNA, MOONEE BEACH, MULLAWAY, NANA GLEN, NORTH BOAMBEE VALLEY, SAFETY BEACH, SANDY BEACH, SAPPHIRE BEACH, SHERWOOD, TOWALLUM, ULONG, UPPER CORINDI, UPPER ORARA, VALERY, WOOLGOOLGA, NSW 2440, 2450, 2454, 2456, 2460, 2474.

The root cause is due to site failure.

Approximately 1332 services may be impacted. An estimated restoration time is not yet available.

We will provide regular updates as more information becomes available.

The next update will be provided on 02 Nov 2025 10:26 AEDT.

Our mobile data and voice supplier, Optus, is currently experiencing a significant local outage affecting services in Kimberley, WA.

This outage is impacting more than 250+ services in the affected area. The root cause is currently identified as power outage.

An estimated restoration time is not yet available. We will provide further updates as more information becomes available.

The next update will be provided on 01/11/2025 15:40:05 AEDT.

Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in ACTON PARK, AMBERGATE, BAUDIN, BOALLIA, BOVELL, CHAPMAN HILL, JINDONG, KALGUP, KALOORUP, NORTH JINDONG, TREETON, VASSE, WALSALL, YOGANUP, WA, 6275, 6280, 6284.

4G service outage due to site failure.

Approximately 2450 services may be impacted.

Next updated date/time is 29 Oct 2025 00:13 AEDT.

The estimated time of restoration is 29 Oct 2025 13:00 AEDT.

We will provide regular updates as more information becomes available.

Our mobile data and voice supplier, Optus, is currently experiencing a significant local outage affecting services in Central Highlands, QLD.

This outage is impacting more than 250+ services in the affected area.

An estimated restoration time is yet to be determined.

Next updated date/time 27/10/2025 20:30:05 AEDT

We will provide further updates as more information becomes available.

Our mobile data and voice supplier, Optus, is currently experiencing a significant local outage affecting services in Burnie - Ulverstone, TAS.

This outage is impacting more than 1000+ services in the affected area. The root cause is due to Power outages.

An estimated restoration time is yet to be determined.

Next updated date/time 26/10/2025 22:50:06 AEDT.

We will provide further updates as more information becomes available.

Our mobile data and voice supplier, Optus, is currently experiencing a significant local outage affecting services in Port Macquarie, NSW.

This outage is impacting more than 1000+ services in the affected area. The root cause is due to Power outages.

An estimated restoration time is yet to be determined.

Next updated date/time 23/10/2025 04:40:22 AEDT.

We will provide further updates as more information becomes available.

Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in ALLGOMERA, ARAKOON, BAKERS CREEK, BARRAGANYATTI, BURRAPINE, CLYBUCCA, COLLOMBATTI, CONGARINNI, CONGARINNI NORTH, DONNELLYVILLE, EUNGAI CREEK, EUNGAI RAIL, FISHERMANS REACH, GRASSY HEAD, GUMMA, JERSEYVILLE, MACKSVILLE, MILLBANK, NAMBUCCA HEADS, NORTH MACKSVILLE, RAINBOW REACH, SCOTTS HEAD, SOUTH ARM, SOUTH WEST ROCKS, STUARTS POINT, TALARM, TAMBAN, TAYLORS ARM, THUMB CREEK, UPPER TAYLORS ARM, UTUNGUN, WARRELL CREEK, WAY WAY, WIRRIMBI, YARRAHAPINNI, YARRANBELLA in WA, 2358, 2359, 2422, 2431, 2440, 2441, 2447, 2448, 2449, 2460.

The root cause is site failure.

Approximately 1772 services may be impacted. An estimated restoration time is 15 Oct 2025 10:00 AEDT.

We will provide regular updates as more information becomes available.

The next update will be provided on 15 Oct 2025 06:05 AEDT.

Our mobile data and voice supplier, Optus, is currently experiencing a significant local outage affecting services in Bowen Basin - North, QLD.

This outage is impacting more than 1000+ services in the affected area. The root cause is currently under investigation.

An estimated restoration time is not yet available. We will provide further updates as more information becomes available.

The next update will be provided on 15/10/2025 19:20:05 AEDT.

Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in BARRABA, COBBADAH, LONGARM, RED HILL in NSW, 2347, 2720, 2824.

The root cause is site failure.

Approximately 609 services may be impacted. An estimated restoration time is not yet available.

We will provide regular updates as more information becomes available.

The next update will be provided on 03 Oct 2025 22:25 AEST.

Our mobile data and voice supplier, Optus, is currently experiencing a significant local outage affecting services in Hobart - North East, TAS.

This outage is impacting more than 1000+ services in the affected area. The root cause is currently under investigation.

An estimated restoration time is not yet available. We will provide further updates as more information becomes available.

The next update will be provided on 01 Oct 2025, 21:30 AEST.

For further information on how we report major outages and significant local outages, please refer to our Outage Communications Procedure.

Wholesalers/Retail providers

For information on outages affecting the nbn®, Opticomm, or our mobile customers, please visit the links below:

Download the app to troubleshoot

Speed issues? Video buffering? Devices dropping off network? Download our Exetel app and diagnose the problem yourself with the Exray tool. It will not only identify the problem, but it will also offer up some potential fixes. Plus, you can track your active orders and make all your payments in the app as well. Nifty, huh?