Incompatible Devices - Emergency Calling (000) Update - more info here.

OUTAGES

For our customers, the best way to receive up to date notifications on any non-major planned or unplanned outages is via our Exetel mobile app. We will also notify you by SMS and/or email for unplanned outages.

NBN supplier is currently experiencing a significant local outage affecting services in Regional Queensland: Adare, Blenheim, Caffey, College View, Crowley Vale, Forest Hill, Gatton, Glen Cairn, Glenore Grove, Grandchester, Grantham, Laidley, Laidley Creek West, Laidley Heights, Laidley North, Laidley South, Lake Clarendon, Lawes, Lower Tenthill, Ma Ma Creek, Mount Berryman, Mount Sylvia, Mount Whitestone, Mulgowie, Placid Hills, Plainland, Ringwood, Rockside, Ropeley, Spring Creek, Thornton, Upper Tenthill, Veradilla, Vinegar Hill, Winwill and Woodlands.

A potential hardware fault has been identified as the likely cause of the outage. Further investigation is underway.

Approximately 1210 fixed wireless services impacted. An estimated restoration time is not yet available.

We will provide regular updates as more information becomes available.

The next update will be provided at around 11:45 on 18/03/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.

Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in BAIRNSDALE, BROADLANDS, EAST BAIRNSDALE, EASTWOOD, GRANITE ROCK, JOHNSONVILLE, LUCKNOW, NICHOLSON, SARSFIELD, WY YUNG in VIC, 3875, 3882, 3902.

The root cause is due to site failure.

Approximately 1453 services may be impacted. An estimated restoration time is still unavailable.

We will provide regular updates as more information becomes available.

The next update will be provided on 17 Mar 2026 08:14 AEDT.

Our supplier NBN is currently experiencing a Significant local outage.

Flooding has damaged infrastructure and caused commercial power outages, which has impacted the nbn® network in the Wide Bay and Burnett region.

The majority of impacted nbn® services were offline due to commercial power outages affecting nbn® network infrastructure. Cable damage has been identified as the likely cause of the outage affecting the remaining services.

56 Fibre to the Node (FTTN) end customers are currently unable to access the nbn® network.

Locations Impacted

Regional Queensland: Kepnock, Svensson Heights, Walkervale.

Technicians remain on-site and are working to restore the affected nbn® services as quickly as possible. A replacement part is required and has been ordered.

NBN services are expected to be restored around 18:00 AEDT on 17/03/2026.

The next update will be provided at around 20:00 AEDT on 17/03/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.

Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in DUNDOWRAN, DUNDOWRAN BEACH, ELI WATERS, KAWUNGAN, NIKENBAH, PIALBA, POINT VERNON, TAKURA, URRAWEEN, WALLIGAN QLD, 4655.

The root cause is due to site failure.

Approximately 1064 services may be impacted. An estimated restoration time is not available.

We will provide regular updates as more information becomes available.

The next update will be provided on 23 Feb 2026 23:39 AEDT.

For further information on how we report major outages and significant local outages, please refer to our Outage Communications Procedure.

Wholesalers/Retail providers

For information on outages affecting the nbn®, Opticomm, or our mobile customers, please visit the links below:

Download the app to troubleshoot

Speed issues? Video buffering? Devices dropping off network? Download our Exetel app and diagnose the problem yourself with the Exray tool. It will not only identify the problem, but it will also offer up some potential fixes. Plus, you can track your active orders and make all your payments in the app as well. Nifty, huh?