Incompatible Devices - Emergency Calling (000) Update - more info here.

OUTAGES

For our customers, the best way to receive up to date notifications on any non-major planned or unplanned outages is via our Exetel mobile app. We will also notify you by SMS and/or email for unplanned outages.

Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in ATTUNGA, BANOON, BARRABA, BECTIVE, BENDEMEER, BORAH CREEK, CARROLL, GARTHOWEN, HALLS CREEK, KEEPIT, KELVIN, KLORI, LONGARM, MANILLA, MAULES CREEK, MOONBI, MOORE CREEK, NAMOI RIVER, NEW MEXICO, ORANGE GROVE, PIALLAWAY, RANGARI, RED HILL, RUSHES CREEK, SOMERTON, UPPER MANILLA, WATSONS CREEK, WEAN, WIMBORNE, WONGO CREEK, WOODSREEF NSW 2340, 2342, 2345, 2346, 2347, 2353, 2355, 2380, 2382, 2720, 2824.

The root cause is due to site failure.

Approximately 2245 services may be impacted. An estimated restoration time is 15 Jan 2026 10:00 AEDT.

We will provide regular updates as more information becomes available.

The next update will be provided on 15 Jan 2026 04:00 AEDT.

Our supplier nbn is currently experiencing a Significant local outage.

Severe weather and associated bushfires across Victoria were impacting commercial power supply, resulting in significant disruptions to the nbn® network. Commercial power has been progressively restored, however, after sustaining fire damage, customers connected to the Mount Alexander Fixed Wireless tower may still be experiencing loss of service, or service degradation. The recovery efforts are being coordinated by nbn with guidance from the power providers and Emergency Services. Technicians are being dispatched to site when it is safe to do so.

Nbn services are impacted due to network damage caused by bushfires.

The outage has so far affected 9104 nbn services in the impacted geographical regions. Since the last update, 349 nbn services have been restored. As at 21:30 AEDT on 16/01/2026, 215 Fixed Wireless end users are currently unable to access the nbn® network.

Locations Impacted

Regional Victoria - Axe Creek, Barfold, Barkers Creek, Elphinstone, Eppalock, Faraday, Harcourt, Harcourt North, Malmsbury, Metcalfe, Mia Mia, Myrtle Creek, Redesdale, Sedgwick, Strathfieldsaye, and Sutton Grange.

Technicians are working to restore the affected nbn services as a priority. The site remains offline after sustaining significant fire damage to critical equipment on the tower, which is preventing normal operation. Due to fire impacts, the area continues to be hazardous, and access is being managed under strict safety controls.

If conditions remain safe, full-service restoration is expected on Saturday 17th January 2026, around 18:00 AEDT.

The next update will be provided at around 18:00 AEDT on 17/01/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.

For further information on how we report major outages and significant local outages, please refer to our Outage Communications Procedure.

Wholesalers/Retail providers

For information on outages affecting the nbn®, Opticomm, or our mobile customers, please visit the links below:

Download the app to troubleshoot

Speed issues? Video buffering? Devices dropping off network? Download our Exetel app and diagnose the problem yourself with the Exray tool. It will not only identify the problem, but it will also offer up some potential fixes. Plus, you can track your active orders and make all your payments in the app as well. Nifty, huh?