Incompatible Devices - Emergency Calling (000) Update - more info here.

OUTAGES

For our customers, the best way to receive up to date notifications on any non-major planned or unplanned outages is via our Exetel mobile app. We will also notify you by SMS and/or email for unplanned outages.

Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in AMAMOOR CREEK, BELLS BRIDGE, CHATSWORTH, CURRA, FISHERMANS POCKET, MARYS CREEK, PIE CREEK, SCRUBBY CREEK, THE PALMS, UPPER GLASTONBURY, WIDGEE in QLD, 4478, 4570, 4878.

The root cause is due to site failure.

Approximately 1993 services may be impacted. An estimated restoration time is 08 Jan 2026 11:00 AEDT.

We will provide regular updates as more information becomes available.

The next update will be provided on 07 Jan 2026 22:50 AEDT.

Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in BLANCHE, MOUNT GAMBIER in SA 5290, 5291.

The root cause is due to site failure.

Approximately 2814 services may be impacted. An estimated restoration time is not available.

We will provide regular updates as more information becomes available.

The next update will be provided on 08 Jan 2026 09:05 AEDT.

Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in ARMSTRONG, BELLELLEN, BLACK RANGE, BULGANA, CALLAWADDA, CAMPBELLS BRIDGE, CONCONGELLA, DEEP LEAD, FYANS CREEK, GERMANIA, GLENORCHY, GREAT WESTERN, GREENS CREEK, HALLS GAP, ILLAWARRA, JOEL SOUTH, LAKE FYANS, LAKE LONSDALE, LEDCOURT, MOKEPILLY, MORRL MORRL, MOUNT DRYDEN, NORVAL, POMONAL, RIACHELLA, STAWELL, WAL WAL in VIC Postcode 3374, 3377, 3380, 3381, 3384, 3385, 3387.

The root cause is due to site failure.

Approximately 2647 services may be impacted. An estimated restoration time is 07 Jan 2026 10:00 AEDT.

We will provide regular updates as more information becomes available.

The next update will be provided on 07 Jan 2026 01:21 AEDT.

Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in BELLELLEN, BLACK RANGE, CALLAWADDA, CAMPBELLS BRIDGE, CONCONGELLA, DEEP LEAD, FYANS CREEK, GERMANIA, GLENORCHY, GREENS CREEK, HALLS GAP, ILLAWARRA, LAKE FYANS, LAKE LONSDALE, LEDCOURT, MOKEPILLY, MORRL MORRL, MOUNT DRYDEN, POMONAL, RIACHELLA, STAWELL, WAL WAL in VIC 3380, 3381, 3384, 3385, 3387.

The root cause is due to site failure.

Approximately 2791 services may be impacted. An estimated restoration time is not yet available.

We will provide regular updates as more information becomes available.

The next update will be provided on 16 Dec 2025 05:03 AEDT.

For further information on how we report major outages and significant local outages, please refer to our Outage Communications Procedure.

Wholesalers/Retail providers

For information on outages affecting the nbn®, Opticomm, or our mobile customers, please visit the links below:

Download the app to troubleshoot

Speed issues? Video buffering? Devices dropping off network? Download our Exetel app and diagnose the problem yourself with the Exray tool. It will not only identify the problem, but it will also offer up some potential fixes. Plus, you can track your active orders and make all your payments in the app as well. Nifty, huh?