OUTAGES

For our customers, the best way to receive up to date notifications on any non-major planned or unplanned outages is via our Exetel mobile app. We will also notify you by SMS and/or email for unplanned outages.

Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in GRACEMERE 4702 QLD.

4G service outage due to site failure

Approximately 2106 services may be impacted.

Next updated date/time is 22 Oct 2025 01:31 AEDT

The estimated time of restoration is 22 Oct 2025 11:00 AEDT.

We will provide regular updates as more information becomes available.

Our mobile data and voice supplier, Optus, is currently experiencing a significant local outage affecting services in Goldfields, WA.

This outage is impacting more than 250+ services in the affected area. The root cause is due to unplanned Equipment failure.

An estimated restoration time is not yet available. We will provide further updates as more information becomes available.

The next update will be provided on 21/10/2025 20:40:05 AEDT.

Our mobile data and voice supplier, Optus, is currently experiencing a significant local outage affecting services in South East Coast, TAS.

This outage is impacting more than 250+ services in the affected area. The root cause is currently under investigation.

An estimated restoration time is not yet available. We will provide further updates as more information becomes available.

The next update will be provided on 21/10/2025 14:50:06 AEDT.

Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in DYSART, MAY DOWNS in QLD 4745, 4746.

The root cause is due to site failure.

Approximately 2724 services may be impacted. An estimated restoration time is not yet available.

We will provide regular updates as more information becomes available.

The next update will be provided on 21 Oct 2025 03:44 AEDT.

Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in BUCKENDOON in NSW 2472.

The root cause is site failure.

Approximately 1188 services may be impacted. The estimated restoration time is 20 Oct 2025 10:00 AEDT.

We will provide regular updates as more information becomes available.

The next update will be provided on 20 Oct 2025 01:51 AEDT.

Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in ALLGOMERA, ARAKOON, BAKERS CREEK, BARRAGANYATTI, BURRAPINE, CLYBUCCA, COLLOMBATTI, CONGARINNI, CONGARINNI NORTH, DONNELLYVILLE, EUNGAI CREEK, EUNGAI RAIL, FISHERMANS REACH, GRASSY HEAD, GUMMA, JERSEYVILLE, MACKSVILLE, MILLBANK, NAMBUCCA HEADS, NORTH MACKSVILLE, RAINBOW REACH, SCOTTS HEAD, SOUTH ARM, SOUTH WEST ROCKS, STUARTS POINT, TALARM, TAMBAN, TAYLORS ARM, THUMB CREEK, UPPER TAYLORS ARM, UTUNGUN, WARRELL CREEK, WAY WAY, WIRRIMBI, YARRAHAPINNI, YARRANBELLA in WA, 2358, 2359, 2422, 2431, 2440, 2441, 2447, 2448, 2449, 2460.

The root cause is site failure.

Approximately 1772 services may be impacted. An estimated restoration time is 15 Oct 2025 10:00 AEDT.

We will provide regular updates as more information becomes available.

The next update will be provided on 15 Oct 2025 06:05 AEDT.

Our mobile data and voice supplier, Optus, is currently experiencing a significant local outage affecting services in Bowen Basin - North, QLD.

This outage is impacting more than 1000+ services in the affected area. The root cause is currently under investigation.

An estimated restoration time is not yet available. We will provide further updates as more information becomes available.

The next update will be provided on 15/10/2025 19:20:05 AEDT.

Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in BARRABA, COBBADAH, LONGARM, RED HILL in NSW, 2347, 2720, 2824.

The root cause is site failure.

Approximately 609 services may be impacted. An estimated restoration time is not yet available.

We will provide regular updates as more information becomes available.

The next update will be provided on 03 Oct 2025 22:25 AEST.

Our mobile data and voice supplier, Optus, is currently experiencing a significant local outage affecting services in Hobart - North East, TAS.

This outage is impacting more than 1000+ services in the affected area. The root cause is currently under investigation.

An estimated restoration time is not yet available. We will provide further updates as more information becomes available.

The next update will be provided on 01 Oct 2025, 21:30 AEST.

Our mobile data and mobile voice supplier, Optus, is currently experiencing a significant outage affecting services in Bowen Basin - North, Outback - South, QLD.

This outage has affected approximately 250+ services in the impacted area.
The root cause is currently under investigation.

An estimated restoration time is 30/09/2025 01:36:06 AEST.

We will provide further updates as more information becomes available.
The next update will be provided on 30/09/2025 02:00:05 AEST.

For further information on how we report major outages and significant local outages, please refer to our Outage Communications Procedure.

Wholesalers/Retail providers

For information on outages affecting the nbn®, Opticomm, or our mobile customers, please visit the links below:

Download the app to troubleshoot

Speed issues? Video buffering? Devices dropping off network? Download our Exetel app and diagnose the problem yourself with the Exray tool. It will not only identify the problem, but it will also offer up some potential fixes. Plus, you can track your active orders and make all your payments in the app as well. Nifty, huh?