OUTAGES

For our customers, the best way to receive up to date notifications on any non-major planned or unplanned outages is via our Exetel mobile app. We will also notify you by SMS and/or email for unplanned outages.

Update: 06-11-2026 at 12:42 AEDT

Start date : 06-11-2026 03:44 AEDT

Our supplier, nbn is currently experiencing a Significant local outage in North Coast region of NSW.

Technicians are now on-site and are working to restore the affected nbn services as a priority.

A third-party managed network infrastructure fault has been identified as the cause of the outage affecting nbn services. The recovery efforts will be coordinated between nbn and the third-party network provider.

The outage has so far affected 1,043 nbn® services in the impacted geographical regions, across the following technologies: EE (2), FTTC (148), FTTN (471), FTTP (422).

Locations Impacted

Regional 1043 (NSW (2324 (Bundabah, Karuah, North Arm Cove, Pindimar, Tea Gardens)))

An estimated time of restoration is not yet available.

The next update will be provided at around 06-11-2026 18:42 AEDT

If we become aware of a material change, we will provide an update as soon as practicable.

For further information on how we report major outages and significant local outages, please refer to our Outage Communications Procedure.

Outage Registers

For information about outages and outage registers, please visit the links below:

Download the app to troubleshoot

Speed issues? Video buffering? Devices dropping off network? Download our Exetel app and diagnose the problem yourself with the Exray tool. It will not only identify the problem, but it will also offer up some potential fixes. Plus, you can track your active orders and make all your payments in the app as well. Nifty, huh?