OUTAGES

Our supplier nbn is currently experiencing a Significant local outage.

This outage has been caused by Tropical Cyclone Mitchell, which resulted in widespread power outages in its path. Due to rainfall, there is a risk of flooding and road closures. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the power providers and Emergency Services. Technicians will be dispatched to sites only when it is safe to do so.

The majority of nbn services impacted are due to commercial power outages affecting nbn® network infrastructure.

As at 13:00 AEDT on 09/02/2026, 670 end users are currently unable to access the nbn® network, across the following technologies: Fibre to the Node (FTTN).

Locations Impacted

Remote Western Australia: Baynton, Exmouth

Restoration of nbn services continues to depend on the return of commercial power supply; nbn is closely monitoring power restoration and will dispatch technicians when nbn services do not self-rectify following the restoration of commercial power.

An estimated time of restoration is not yet available.

The next update will be provided at around 19:00 AEDT on 09/02/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.

For further information on how we report major outages and significant local outages, please refer to our Outage Communications Procedure.

Wholesalers/Retail providers

For information on outages affecting the nbn®, Opticomm, or our mobile customers, please visit the links below:

• nbn® outages

• Opticomm outages

• Mobile network outages (Telstra Wholesale)

• Mobile network outages (Optus)