A Telstra outage is currently impacting some mobile services. Mobile-based Multi-Factor Authentication (MFA) may also be affected. We are working closely with Telstra on resolution and apologies for any inconvenience.

OUTAGES

For our customers, the best way to receive up to date notifications on any non-major planned or unplanned outages is via our Exetel mobile app. We will also notify you by SMS and/or email for unplanned outages.

Our Supplier, Telstra has identified an issue impacting some mobile calls, data services, and provisioning activities nationally. Some customers may experience intermittent connectivity, with retries potentially succeeding. Investigation and restoration efforts are ongoing.

An estimated time of restoration is not yet available.

Our mobile supplier, Telstra is currently experiencing a significant local outage affecting services in BARNEY POINT, BOYNE ISLAND, CALLEMONDAH, CLINTON, CORAL SEA, GLADSTONE HARBOUR, GLEN EDEN, KIN KORA, NEW AUCKLAND, OCONNELL, SOUTH GLADSTONE, SOUTH TREES, SUN VALLEY, TANNUM SANDS, TELINA, TOOLOOA, WEST GLADSTONE QLD, 4680, 4800.

4G service outage due to site failure There is a loss of mobile coverage and overlapping coverage from other carriers may not be available.

Approximately 4069 services may be impacted.

The estimated time of restoration is noy yet available.

For further information on how we report major outages and significant local outages, please refer to our Outage Communications Procedure.

Outage Registers

For information about outages and outage registers, please visit the links below:

Download the app to troubleshoot

Speed issues? Video buffering? Devices dropping off network? Download our Exetel app and diagnose the problem yourself with the Exray tool. It will not only identify the problem, but it will also offer up some potential fixes. Plus, you can track your active orders and make all your payments in the app as well. Nifty, huh?