Plan inclusions, prices and promotional offers advertised may not be available at all addresses. The service qualification address check is only a preliminary result of plans and prices available in your area. Please note that the result may vary, together with plans, prices and promotions available at your address, as we process your order and connection.

As of the 2nd of April 2016, NBNco have implemented a $300 nbn New Development Fee to be charged on the first connection to a premises in an NBNco designated New Development Area. This fee may be applied to each new premises requiring a nbn® connection. This includes, but is not limited to, new dwellings, lots under reconstruction, and new buildings requiring a new mailing address. We will inform you upon signup if this fee may apply.

The nbn™ Network Termination Device (NTD) is a connection box provided by nbn to connect your premises to the access network. This connection box may look a bit different dependant on the technology available at your address and the device requires power to operate. Please note: This device is separate to your modem (either supplied by us if selected at sign up, or BYO). If the NTD is not present there may be a delay in activation until your NTD can be dispatched.

Your nbn service will not work during a power outage. This means that you will not be able to make any calls using a service which relies on an active internet service to work (such as VoIP). FTTP enabled properties are able to continue with UNI-V functionality if an nbn battery backup is installed and working. Medical/security alarms; If you have a Back to Base Security Alarm or Medi-Alert connected to your phone service, it's important you contact your medical or security provider to check if they're compatible with the nbn service and identify what alternatives are available. You'll need to arrange this before we move you to the nbn network, or your alarm may not work.

The First 6-month Discount Promotional Pricing Offer is only available to new Exetel residential nbn™ customers for a limited time. The discounted amount will appear as a credit on your Exetel invoice. You must stay on your purchased plan for the first 6 months to maintain your discount price. Should you change plans within the first 6 months your discount credit will be lost.

The more products you bundle with Exetel, the more you save. Slash up to $15/mth off your monthly Exetel broadband bill when you purchase additional eligible Exetel services such as a new Mobile SIM plan or a Home Phone plan.

You must be an Exetel residential broadband customer with one or more Exetel nbn™ or Fibre services to qualify. All connection technologies are eligible.

Simply order your new eligible service after 17 February 2022 online with your Exetel broadband account number or quote your broadband account number to our Sales Team if you order via phone. You can merge accounts by calling our Sales Team on 13 39 38.

Slash My Bill discounts apply as per the table below:

Eligible services which count towards Slash My Bill discounts are:

• All Exetel residential mobile services on the Telstra network (including migrations) except Super Saver $10. All Optus mobile services are not included
• All Exetel residential mobile broadband services on the Telstra network
• Exetel residential Home Phone Call Packs ($5, $10 & $20) not Pay-as-you-go
• Additional residential Broadband Services
• Plan changes on existing services are not eligible

Full terms & conditions

A speed tier speed is the theoretical maximum speed of the access line connecting your premises to the nbn™. The actual speeds you experience, particularly during busy periods, may be limited by demand in other parts of the network and will typically be much slower. For more information, see about nbn™ speeds.

Typical Evening Speed is the average speed experienced by a representative group of users between the hours of 7pm and 11pm. It is not a guaranteed minimum speed and past performance is not an indication of expected future speed. The actual speed you will experience depends on many factors such as your access technology, the total demand on the network, local internet traffic and your physical line condition. For more information see about nbn™ speeds.

You can switch between Exetel Fibre plans no more than once each month. Your plan change will come into effect from the date your next invoice is issued so long as you have submitted your plan change request 2 days before your invoice issue date. Changes submitted less than 2 days before your next invoice is issued will take effect the following month. The cost of your new plan will appear on your next invoice. When you change your Exetel Broadband plan to another Exetel Broadband plan the following adjustments will apply:

• Pro rata credit: You will receive a pro rata credit for any unused portion of the current month. This credit will be applied the first month of your new Exetel Broadband plan.
• New Customers: If you are a new customer and change plan to a higher speed tier before the end of your first 6 months promotional pricing, the remaining months of your promotional pricing will be transferred to your new plan if available, prorated for the remainder of the months remaining in the discount period of the original Exetel plan only. However, you will lose all promotional pricing and may be charged a plan change fee or cancellation fee if you choose to downgrade your plan to lower speed tier and revert to the standard list price of the new plan.
• My Speed Boost Bank: If you move from one My Speed Boost eligible plan to another My Speed Boost eligible plan, your accrued My Speed Boost bank days will be transferred to your new plan.
• Slash-My-Bill and Exetel-A-Friend discount: Any Slash-My-Bill or Exetel-A-Friend discounts applicable on your account shall remain unaffected.

This is subject to change and at Exetel's discretion.

Superfast and Lightspeed nbn™ speeds are only available at FTTP and limited HFC connected addresses. Download speed performance on these speed tiers will vary significantly depending on time of day. Typical Evening Speed should be used as a guide to likely performance, however as these plans are newly launched we have insufficient data to accurately calculate their Typical Evening Speeds in-field. As we gather more performance data we will quickly replace our estimate of speed performance of these services with in-field data. For more information see about nbn™ speeds. We particularly recommend the use of an Exetel supplied modem when connecting to these speed tiers.

Not all FTTN, FTTB or FTTC access lines support speed tiers above nbn12. We can't confirm your maximum access line speed until after your service has been installed. Once your service is installed and activated, your maximum access line speed will be tested. If your line will not support your chosen speed tier we will inform you and to offer move you to a lower speed tier and refund any extra money you have paid for the higher speed tier.

When you order your service, you can choose to transfer your existing phone number to Exetel Home Phone (VoIP) service. As a VoIP service, your calls will be made over the internet rather than the PSTN network. You will require a VoIP compatible modem to connect this service.

This will give you will access super-low, Pay-As-You-Go call rates. Porting your number is free.

Pay-As-You-Go call rates (Home Phone VoIP):

A payment verification charge of $1 may be debited to your account at the time of sale. This will be credited back to you on your first invoice. You can also organise to pay by Direct Debit to avoid the 1% Credit Card surcharge.

If you'd like to ensure the optimum performance of your service, and allow Exetel to deliver full remote technical support, you can choose to add a ZTE H1600 WiFi modem with free shipping to your order. 

Full specifications for the ZTE H1600 WiFi modem

Full specifications for ZTE H3601 WiFI Extender

Where advertised as such, the broadband activation fee only is free. Depending on the service ordered, there may be additional up-front charges which are not free and will be charged as per our Terms of Use. These charges include, but are not limited to, charges such as Phone Line Activation Fee or Copper Line Installation Charges, Lead-in or Additional Cabling, Equipment Charges such as Modems, Routers or Splitters, Missed Appointment Fees or any complex on site work required to provide a functional broadband service.

You may cancel your service at any time by giving Exetel thirty days' notice (including if you do not wish to continue to use your service during the notice period).

Plans with unlimited data or call allowances are subject to Exetel's internet acceptable use policy and telephone service acceptable use policy.

As an Exetel nbn™ residential customer, My Speed Boost™ allows you to instantly and temporarily upgrade your Exetel nbn™ service speed with the push of a button (or to set a scheduled time) when you log into My Exetel. You can check out the speed boost upgrade options and bonuses which apply to your purchased Exetel nbn™ plan in the table below:

Any unused FREE Bonus Speed Upgrade Days will rollover at the end of your monthly billing period into your My Speed Boost Bank™ to a maximum of 30 days.

Please note that My Speed Boost™ is only available to Exetel residential nbn™ customers. Only customers whose nbn™ plan service speed is between 50/20Mbps and 250/25Mbps (and only 50/20Mbps for FTTN) qualify for 5 FREE Speed Upgrade Days per month and My Speed Boost Bank. All Exetel residential nbn™ customers (except those on 500/50Mbps plan) on these technology types are able to purchase Speed Upgrade Days in My Exetel for $2/day.

Importantly, if you downgrade your Exetel nbn™ plan to Basic 12/1Mbps or Everyday 25/10Mbps, you will forfeit the balance of your FREE Bonus Speed Upgrade Days accumulated in your My Speed Boost Bank™. Purchased Speed Upgrade Days are used after your My Speed Boost Bank™ days and as you schedule or trigger them and do not add to your My Speed Boost Bank.

Actual Boost Speeds achieved may be lower than the indicated Speed Tier due to many factors including your network configuration, the location and type of content, the number of users simultaneously accessing the network and the performance of third-party infrastructure that Exetel does not control. Full Terms & Conditions.

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