OUTAGES

For our customers, the best way to receive up to date notifications on any non-major planned or unplanned outages is via our Exetel mobile app. We will also notify you by SMS and/or email for unplanned outages.

Update: 16-10-2026 05:11 AEDT

Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BARNEY POINT, BOYNE ISLAND, CALLEMONDAH, CLINTON, CORAL SEA, GLADSTONE HARBOUR, GLEN EDEN, KIN KORA, NEW AUCKLAND, OCONNELL, SOUTH GLADSTONE, SOUTH TREES, SUN VALLEY, TANNUM SANDS, TELINA, TOOLOOA, WEST GLADSTONE 4680, 4800 QLD.

4G service outage due to site failure.

Approximately 4069 services may be impacted.

The estimated time of restoration is yet to be determined.

We will provide regular updates as more information becomes available.

The next update will be provided on 17 Oct 2026 16:14 AEDT

Update: 12/10/2026 11:00 AEDT

We continue to monitor the Indigo West cable system fault and continue to work with the relevant teams regarding the ongoing restoration activities.

There have been no changes to the current repair plan. The Segment 1A repair window remains scheduled to commence on 25 October 2026 and complete by 03 November 2026, subject to weather conditions and other operational factors.

Indigo West remains offline while the fault is being addressed. We will continue to provide updates as new information becomes available.

Next Update: 19-10-2026 11:00 AEDT (19-10-2026 00:00 UTC), or earlier if there are any significant developments.

For further information on how we report major outages and significant local outages, please refer to our Outage Communications Procedure.

Outage Registers

For information about outages and outage registers, please visit the links below:

Download the app to troubleshoot

Speed issues? Video buffering? Devices dropping off network? Download our Exetel app and diagnose the problem yourself with the Exray tool. It will not only identify the problem, but it will also offer up some potential fixes. Plus, you can track your active orders and make all your payments in the app as well. Nifty, huh?