Incompatible Devices - Emergency Calling (000) Update - more info here.

OUTAGES

For our customers, the best way to receive up to date notifications on any non-major planned or unplanned outages is via our Exetel mobile app. We will also notify you by SMS and/or email for unplanned outages.

Our mobile supplier, Telstra is currently experiencing a significant local outage affecting services in BARNEY POINT, BOYNE ISLAND, CALLEMONDAH, CLINTON, CORAL SEA, GLADSTONE HARBOUR, GLEN EDEN, KIN KORA, NEW AUCKLAND, OCONNELL, SOUTH GLADSTONE, SOUTH TREES, SUN VALLEY, TANNUM SANDS, TELINA, TOOLOOA, WEST GLADSTONE QLD, 4680, 4800.

4G service outage due to site failure There is a loss of mobile coverage and overlapping coverage from other carriers may not be available.

Approximately 4069 services may be impacted.

The estimated time of restoration is noy yet available.

The next update will be on 27 Jun 2026 00:31 AEST.

Our mobile supplier, Telstra is currently experiencing a significant local outage affecting services in BREAKAWAY, FISHER, HAPPY VALLEY, HEALY, KALKADOON, LANSKEY, MENZIES, MICA CREEK, MILES END, MORNINGTON, MOUNT ISA, MOUNT ISA CITY, PARKSIDE, PIONEER, RYAN, SOLDIERS HILL, SPREADBOROUGH, SUNSET, THE GAP, TOWNVIEW, WINSTON QLD, 4061, 4825.

4G service outage due to site failure There is a loss of mobile coverage and overlapping coverage from other carriers may not be available.

Approximately 577 services may be impacted.

The estimated time of restoration is 23 Jun 2026 18:00 AEST.

The next update will be on 23 Jun 2026 05:40 AEST.

4G service outage due to site failure There is a loss of mobile coverage and overlapping coverage from other carriers may not be available.

Approximately 456 services may be impacted.

The estimated time of restoration is noy yet available.

The next update will be on 21 Jun 2026 10:00 AEST.

Our mobile supplier, Telstra is currently experiencing a significant local outage affecting services in FISHER, HAPPY VALLEY, HEALY, MICA CREEK, MORNINGTON, MOUNT ISA, MOUNT ISA CITY, PARKSIDE, SPREADBOROUGH, TOWNVIEW QLD, 4825.

4G service outage due to site failure There is a loss of mobile coverage and overlapping coverage from other carriers may not be available.

Approximately 456 services may be impacted.

The estimated time of restoration is noy yet available.

The next update will be on 21 Jun 2026 10:00 AEST.

Our mobile supplier, Telstra is currently experiencing a significant local outage affecting services in LAKE ARGYLE WA, 6743.

4G service outage due to site failure There is a loss of mobile coverage and overlapping coverage from other carriers may not be available. Approximately 417 services may be impacted. The estimated time of restoration is 12 Jun 2026 20:00 AEST.

We will provide regular updates as more information becomes available.

Our supplier Optus is currently experiencing an outage affecting services for customers in Regional Outage in Thredbo Village (2625) area New South Wales, NSW. The outage has impacted over 1000+ services in the affected regions.

We are actively monitoring the situation and will continue to keep you informed.

The estimated time of restoration is yet to be determined.

Next update will be provided around 05/04/2026 17:50:28 AEST.

For further information on how we report major outages and significant local outages, please refer to our Outage Communications Procedure.

Outage Registers

For information about outages and outage registers, please visit the links below:

Download the app to troubleshoot

Speed issues? Video buffering? Devices dropping off network? Download our Exetel app and diagnose the problem yourself with the Exray tool. It will not only identify the problem, but it will also offer up some potential fixes. Plus, you can track your active orders and make all your payments in the app as well. Nifty, huh?