Incompatible Devices - Emergency Calling (000) Update - more info here.

OUTAGES

For our customers, the best way to receive up to date notifications on any non-major planned or unplanned outages is via our Exetel mobile app. We will also notify you by SMS and/or email for unplanned outages.

Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in CORRINGLE, KALIMNA, KALIMNA WEST, LAKE BUNGA, LAKE TYERS, LAKE TYERS BEACH, LAKES ENTRANCE, MARLO, METUNG, NOWA NOWA, NUNGURNER, NYERIMILANG, TOORLOO ARM, TOSTAREE in VIC, 3887, 3888, 3904, 3909.

The root cause is due to site failure.

Approximately 1213 services may be impacted. An estimated restoration time is not yet available.

We will provide regular updates as more information becomes available.

The next update will be provided on 07 Dec 2025 18:08 AEDT.

Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in DENMARK, HAY, MOUNT LINDESAY, SCOTSDALE, SHADFORTH in WA, 6333.

The root cause is due to site failure.

Approximately 2057 services may be impacted. An estimated restoration time is 07 Dec 2025 13:00 AEDT.

We will provide regular updates as more information becomes available.

The next update will be provided on 06 Dec 2025 23:11 AEDT.

Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in CARDROSS, GOL GOL, IRYMPLE, MALLEE, MILDURA, MONAK, NICHOLS POINT, PARINGI, RED CLIFFS, TRENTHAM CLIFFS in VIC, NSW 2738, 3496, 3498, 3500, 3501.

The root cause is due to site failure.

Approximately 2884 services may be impacted. An estimated restoration time is not yet available.

We will provide regular updates as more information becomes available.

The next update will be provided on 07 Dec 2025 15:13 AEDT.

Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in C BANOON, BLUE VALE, BOGGABRI, BORAH CREEK, BREEZA, CARROLL, CURLEWIS, CURRABUBULA, EMERALD HILL, GUNNEDAH, KELVIN, MARYS MOUNT, MAULES CREEK, ORANGE GROVE, PIALLAWAY, RANGARI, SOMERTON, WEAN, WERRIS CREEK, WINTON, WONGO CREEK, 2340, 2341, 2342, 2344, 2346, 2347, 2380, 2381, 2382, NSW.

4G service outage due to site failure.

Approximately 1893 services may be impacted.

The estimated time of restoration is 07 Dec 2025 10:00 AEDT.

We will provide regular updates as more information becomes available.

Our mobile data and voice supplier, Optus, is currently experiencing a significant local outage affecting services in Griffith - Murrumbidgee (West), NSW.

This outage is impacting more than 1000+ services in the affected area. The root cause is due to Unplanned Equipment failure.

An estimated time of restoration is yet to be determined.

Next updated date/time 06/12/2025 07:50:29 AEDT.

We will provide further updates as more information becomes available.

Our mobile data and voice supplier, Optus, is currently experiencing a significant local outage affecting services in Great Lakes, NSW.

This outage is impacting more than 1000+ services in the affected area. The root cause is due to Power outages.

An estimated time of restoration is yet to be determined.

Next updated date/time 05/12/2025 23:40:06 AEDT.

We will provide further updates as more information becomes available.

Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in CARDROSS, GOL GOL, IRYMPLE, MALLEE, MILDURA, MONAK, NICHOLS POINT, PARINGI, RED CLIFFS, TRENTHAM CLIFFS, 2738, 3496, 3498, 3500, 3501, NSW, VIC.

4G service outage due to site failure.

Approximately 2722 services may be impacted.

The estimated time of restoration is yet to be determined.

We will provide regular updates as more information becomes available.

Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in APPLETHORPE, BROADWATER, DIAMONDVALE, KYOOMBA, MOUNT TULLY, SEVERNLEA, STANTHORPE, STORM KING in QLD, 4378, 4380.

The root cause is due to site failure.

Approximately 1298 services may be impacted. An estimated restoration time is 04 Dec 2025 11:00 AEDT.

We will provide regular updates as more information becomes available.

The next update will be provided on 04 Dec 2025 11:29 AEDT.

Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in CENTENNIAL PARK, GLEDHOW, LANGE, LOCKYER, MCKAIL, MILPARA, MOUNT ELPHINSTONE, MOUNT MELVILLE, ORANA, WALMSLEY, WARRENUP, YAKAMIA in WA, 6330.

The root cause is due to site failure.

Approximately 1234 services may be impacted. An estimated restoration time is 29 Nov 2025 13:00 AEDT.

We will provide regular updates as more information becomes available.

The next update will be provided on 28 Nov 2025 23:02 AEDT.

Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in HAVEN, HORSHAM, LOWER NORTON, MCKENZIE CREEK, NATIMUK, NORADJUHA, NURRABIEL, QUANTONG, VECTIS, WONWONDAH in VIC, 3400, 3401, 3409.

The root cause is due to site failure.

Approximately 4242 services may be impacted. An estimated restoration time is not yet available.

We will provide regular updates as more information becomes available.

The next update will be provided on 11 Nov 2025 13:53 AEDT.

For further information on how we report major outages and significant local outages, please refer to our Outage Communications Procedure.

Wholesalers/Retail providers

For information on outages affecting the nbn®, Opticomm, or our mobile customers, please visit the links below:

Download the app to troubleshoot

Speed issues? Video buffering? Devices dropping off network? Download our Exetel app and diagnose the problem yourself with the Exray tool. It will not only identify the problem, but it will also offer up some potential fixes. Plus, you can track your active orders and make all your payments in the app as well. Nifty, huh?