Incompatible Devices - Emergency Calling (000) Update - more info here.
OUTAGES
For our customers, the best way to receive up to date notifications on any non-major planned or unplanned outages is via our Exetel mobile app. We will also notify you by SMS and/or email for unplanned outages.
Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in BLUFF POINT, BOWES, BULLER, DRUMMOND COVE, GLENFIELD, HOWATHARRA, OAKAJEE, SANDY GULLY, SPALDING, SUNSET BEACH, WAGGRAKINE in WA 6530, 6532, 6535.
The root cause is due to site failure.
Approximately 1951 services may be impacted. An estimated restoration time is 15 Dec 2025 13:00 AEDT.
We will provide regular updates as more information becomes available.
The next update will be provided on 14 Dec 2025 11:27 AEDT.
Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in ANGLEDALE, BEGA, BEMBOKA, BLACK RANGE, BOURNDA, BROGO, BUCKAJO, CHINNOCK, COOPERS GULLY, DOCTOR GEORGE MOUNTAIN, JELLAT JELLAT, KALARU, NUMBUGGA, REEDY SWAMP, STONY CREEK, TARRAGANDA, TATHRA, WALLAGOOT in NSW 2548, 2550, 2850.
The root cause is due to site failure.
Approximately 1567 services may be impacted. An estimated restoration time is 15 Dec 2025 10:00 AEDT.
We will provide regular updates as more information becomes available.
The next update will be provided on 14 Dec 2025 11:27 AEDT.
Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in BERESFORD, BLUFF POINT, GLENFIELD, MORESBY, SPALDING, STRATHALBYN, SUNSET BEACH, UTAKARRA, WAGGRAKINE, WEBBERTON, WONTHELLA in WA 6530, 6532.
The root cause is due to site failure.
Approximately 2997 services may be impacted. An estimated restoration time is not yet available.
We will provide regular updates as more information becomes available.
The next update will be provided on 15 Dec 2025 13:00 AEDT.
Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in AMBLESIDE, DEVONPORT, EAST DEVONPORT, LATROBE, MIANDETTA, WESLEY VALE in TAS 7307, 7310.
The root cause is due to site failure.
Approximately 2925 services may be impacted. An estimated restoration time is not yet available.
We will provide regular updates as more information becomes available.
The next update will be provided on 15 Dec 2025 02:14 AEDT.
Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in BLOWERING, BOGONG PEAKS WILDERNESS, BOMBOWLEE, BOMBOWLEE CREEK, BRUNGLE, GOCUP, GOOBARRAGANDRA, JONES BRIDGE, KILLIMICAT, LACMALAC, LITTLE RIVER, MUNDONGO, TUMUT, TUMUT PLAINS, WEREBOLDERA, WERMATONG, WYANGLE in NSW 2720, 2722.
The root cause is due to site failure.
Approximately 1152 services may be impacted. An estimated restoration time is not yet available.
We will provide regular updates as more information becomes available.
The next update will be provided on 14 Dec 2025 07:26 AEDT.
Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in KALIMNA WEST, LAKE BUNGA, LAKE TYERS BEACH, LAKES ENTRANCE, NOWA NOWA, TOORLOO ARM in VIC, 3887, 3909.
The root cause is due to site failure.
Approximately 1241 services may be impacted. An estimated restoration time is not yet available.
We will provide regular updates as more information becomes available.
The next update will be provided on 13 Dec 2025 14:34 AEDT.
Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in BANDERLEIGH, ANTIGUA, BAUPLE, BAUPLE FOREST, BIDWILL, CORELLA, CURRA, DOWNSFIELD, FERNEY, GLEN ECHO, GLENORCHY, GLENWOOD, GOOMBOORIAN, GOOTCHIE, GUNALDA, GUNDIAH, KANIGAN, KIA ORA, MAGNOLIA, MIVA, MOUNT URAH, MUNNA CREEK, NEERDIE, NETHERBY, NORTH DEEP CREEK, OWANYILLA, PATERSON, PIONEERS REST, ROSS CREEK, SAINT MARY, SCOTCHY POCKET, TALEGALLA WEIR, TEDDINGTON, THEEBINE, TIARO, TIN CAN BAY, TOOLARA FOREST, TUAN FOREST, VETERAN in QLD, 4570, 4580, 4650.
The root cause is due to site failure.
Approximately 2039 services may be impacted. An estimated restoration time is not yet available.
We will provide regular updates as more information becomes available.
The next update will be provided on 13 Dec 2025 04:04 AEDT.
Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in DENMARK, HAY, MOUNT LINDESAY, SCOTSDALE, SHADFORTH in WA, 6333.
The root cause is due to site failure.
Approximately 2057 services may be impacted. An estimated restoration time is 07 Dec 2025 13:00 AEDT.
We will provide regular updates as more information becomes available.
The next update will be provided on 06 Dec 2025 23:11 AEDT.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in C BANOON, BLUE VALE, BOGGABRI, BORAH CREEK, BREEZA, CARROLL, CURLEWIS, CURRABUBULA, EMERALD HILL, GUNNEDAH, KELVIN, MARYS MOUNT, MAULES CREEK, ORANGE GROVE, PIALLAWAY, RANGARI, SOMERTON, WEAN, WERRIS CREEK, WINTON, WONGO CREEK, 2340, 2341, 2342, 2344, 2346, 2347, 2380, 2381, 2382, NSW.
4G service outage due to site failure.
Approximately 1893 services may be impacted.
The estimated time of restoration is 07 Dec 2025 10:00 AEDT.
We will provide regular updates as more information becomes available.
Our mobile data and voice supplier, Optus, is currently experiencing a significant local outage affecting services in Great Lakes, NSW.
This outage is impacting more than 1000+ services in the affected area. The root cause is due to Power outages.
An estimated time of restoration is yet to be determined.
Next updated date/time 05/12/2025 23:40:06 AEDT.
We will provide further updates as more information becomes available.
For further information on how we report major outages and significant local outages, please refer to our Outage Communications Procedure.
Wholesalers/Retail providers
For information on outages affecting the nbn®, Opticomm, or our mobile customers, please visit the links below:
Download the app to troubleshoot
Speed issues? Video buffering? Devices dropping off network? Download our Exetel app and diagnose the problem yourself with the Exray tool. It will not only identify the problem, but it will also offer up some potential fixes. Plus, you can track your active orders and make all your payments in the app as well. Nifty, huh?
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