Incompatible Devices - Emergency Calling (000) Update - more info here.
OUTAGES
For our customers, the best way to receive up to date notifications on any non-major planned or unplanned outages is via our Exetel mobile app. We will also notify you by SMS and/or email for unplanned outages.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BURONGA, CARDROSS, GOL GOL, IRYMPLE, MALLEE, MILDURA, MONAK, NICHOLS POINT, PARINGI, RED CLIFFS, TRENTHAM CLIFFS, WENTWORTH in NSW, VIC, 2648, 2738, 2739, 3496, 3498, 3500, 3501.
The root cause is due to site failure.
Approximately 2808 services may be impacted. An estimated restoration time is not yet Available.
We will provide regular updates as more information becomes available.
The next update will be provided on 30 Nov 2025 14:53 AEDT.
Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in CENTENNIAL PARK, GLEDHOW, LANGE, LOCKYER, MCKAIL, MILPARA, MOUNT ELPHINSTONE, MOUNT MELVILLE, ORANA, WALMSLEY, WARRENUP, YAKAMIA in WA, 6330.
The root cause is due to site failure.
Approximately 1234 services may be impacted. An estimated restoration time is 29 Nov 2025 13:00 AEDT.
We will provide regular updates as more information becomes available.
The next update will be provided on 28 Nov 2025 23:02 AEDT.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BURONGA, CARDROSS, GOL GOL, IRYMPLE, MALLEE, MILDURA, MONAK, NICHOLS POINT, PARINGI, RED CLIFFS, TRENTHAM CLIFFS, NSW, & VIC 2738, 2739, 3496, 3498, 3500, 3501.
The root cause is due to site failure.
Approximately 2781 services may be impacted. An estimated restoration time is no yet available.
We will provide regular updates as more information becomes available.
The next update will be provided on 28 Nov 2025 07:44 AEDT.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BIG RIDGE, BRANXTON, BRIDGMAN, CLYDESDALE, DALWOOD, DYRRING, ELDERSLIE, FERN GULLY, GLENDON, GLENDON BROOK, GRESFORD, LOSTOCK, MIRANNIE, MITCHELLS FLAT, MOUNT RIVERS, REEDY CREEK, SEDGEFIELD, STANHOPE, SUMMER HILL, WATTLE PONDS, WESTBROOK, 2130, 2287, 2311, 2330, 2335, 2421, 2477, 2570, NSW.
4G service outage due to site failure There is a loss of mobile coverage and overlapping coverage from other carriers may not be available. As a result customers may be unable to contact Triple Zero (000).
4G service outage due to Severe weather.
Approximately 1682 services may be impacted.
The estimated time of restoration is 28 Nov 2025 18:00 AEDT.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in COOEEIMBARDI, CROSSDALE, FULHAM, GLENFERN, GREGORS CREEK, HARLIN, HAZELDEAN, JIMNA, KILCOY, MONSILDALE, MOORE, MOUNT ARCHER, MOUNT BYRON, MOUNT KILCOY, NEURUM, ROYSTON, SANDY CREEK, SHEEP STATION CREEK, SOMERSET DAM, STONY CREEK, VILLENEUVE, WESTVALE, WINYA, WOOLMAR, 4312, 4313, 4314, 4514, 4515, 4701, 4702, QLD.
4G service outage due to site failure There is a loss of mobile coverage and overlapping coverage from other carriers may not be available. As a result customers may be unable to contact Triple Zero (000).
4G service outage due to local power failure.
Approximately 1499 services may be impacted.
The estimated time of restoration is 28 Nov 2025 19:00 AEDT.
We will provide regular updates as more information becomes available.
Our 5G supplier, Telstra is currently experiencing a significant local outage affecting services in BLAXLANDS RIDGE, CANOELANDS, CATTAI, CENTRAL COLO, CENTRAL MACDONALD, COLO, COLO HEIGHTS, CUMBERLAND REACH, EAST KURRAJONG, EBENEZER, FOREST GLEN, GLENORIE, GUNDERMAN, HIGHER MACDONALD, KURRAJONG, LAUGHTONDALE, LEETS VALE, LOWER MACDONALD, LOWER PORTLAND, MARAYLYA, MAROOTA, SACKVILLE, SACKVILLE NORTH, SAINT ALBANS, SOUTH MAROOTA, UPPER MACDONALD, WEBBS CREEK, WHEENY CREEK, WILBERFORCE, WISEMANS FERRY, WOMERAH, WRIGHTS CREEK, NSW, 2157, 2583, 2756, 2758, 2765, 2775, 2795.
5G service outage due to site failure There is a loss of mobile coverage and overlapping coverage from other carriers may not be available. As a result customers may be unable to contact Triple Zero (000).
This can occur due to partial infrastructure failure caused by hardware, software, or configuration issues.
Approximately 1491 services may be impacted. The estimated time of restoration is 28 Nov 2025 18:00 AEDT.
We will provide regular updates as more information becomes available.
Our mobile data and voice supplier, Optus, is currently experiencing a significant local outage affecting services in Clarence Valley, NSW due to power outages.
This outage is impacting more than 1000+ services in the affected area.
An estimated restoration time is yet to be determined.
Next updated date/time 27/11/2025 17:00:06 AEDT.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. Optus customers will only be able to call Emergency Services if they are within coverage of another mobile network or are able to call via WiFi.
We will provide further updates as more information becomes available.
Our supplier nbn is currently experiencing a Significant local outage.
Severe weather across Central & Northern New South Wales (NSW) is impacting the commercial power supply, resulting in disruptions on the nbn® network. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the commercial power providers. Technicians will be dispatched to sites only when it is safe to do so.
The majority of nbn services impacted are due to commercial power outages affecting nbn® network infrastructure.
Since the last update, 7,485 nbn services have been restored. As at 13:00 AEDT on 29/11/2025, 2,976 are currently unable to access the nbn® network across the following technologies: Fibre to the Node (FTTN), Fibre to the Premises (FTTP), Fibre to the Building (FTTB), Hybrid Fibre Coaxial (HFC) and Fixed Wireless (NWAS).
Locations Impacted
Regional Australia – NSW: Narraweena, Baulkham Hills, Belrose, Blacktown, Bondi, Campbelltown, Carlingford, Carramar, Castle Hill, Dalley, Double Bay, Grafton, Kariong, Lidcombe, Lochinvar South, Moss Vale, North St Marys, North Glendon Brook, Northbridge, Northmead, Paddington, Raymond Terrace, Rose Bay, St Helens Park, St Ives, Terrigal, Villawood, Wallsend, Warrimoo, West Kempsey, Winston Hills and Woy Woy.
Commercial power supply remains a key factor in restoring nbn services. nbn is prioritising generator deployments to parts of the nbn® network impacted by extended power outages and will dispatch technicians once it is safe to proceed.
An estimated time of restoration is not yet available.
The next update will be provided at around 13:30 AEDT on 30/11/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in BUNDABERG CENTRAL, BUNDABERG EAST, BUNDABERG NORTH, BUNDABERG SOUTH, GOOBURRUM, KALKIE, KEPNOCK QLD, 4670.
The root cause is due to site failure.
Approximately 2017 services may be impacted. An estimated restoration time is 27 Nov 2025 11:00 AEDT.
We will provide regular updates as more information becomes available.
The next update will be provided on 27 Nov 2025 14:30 AEDT.
Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in BELLBRIDGE, BETHANGA, BONEGILLA, EBDEN, JARVIS CREEK, LAKE HUME VILLAGE, TALGARNO NSW, & VIC, 3691, 3700
The root cause is due to site failure.
Approximately 1347 services may be impacted. An estimated restoration time is 26 Nov 2025 18:00 AEDT.
We will provide regular updates as more information becomes available.
The next update will be provided on 26 Nov 2025 10:30 AEDT.
Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in APPLEBY, BECTIVE, BITHRAMERE, GIDLEY, HALLSVILLE, OXLEY VALE, WALLAMORE, WESTDALE, WINTON in NSW, 2340, 2344, 2650, 2652, 2653.
The root cause is due to site failure.
Approximately 1049 services may be impacted. An estimated restoration time is 26 Nov 2025 18:00 AEDT.
We will provide regular updates as more information becomes available.
The next update will be provided on 26 Nov 2025 10:30 AEDT.
Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in SUN VALLEY, WEST GLADSTONE in QLD, 4680.
The root cause is due to site failure.
Approximately 4069 services may be impacted. An estimated restoration time is 15 Nov 2025 11:30 AEDT.
We will provide regular updates as more information becomes available.
The next update will be provided on 26 Nov 2025 17:14 AEDT.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in TORQUAY, UNNAMED LOCALITY, URANGAN, WONDUNNA in QLD, 4655, 4876, 9998, 9999.
The root cause is due to site failure.
Approximately 1125 services may be impacted. An estimated restoration time is not yet Available.
We will provide regular updates as more information becomes available.
The next update will be provided on 26 Nov 2025 01:11 AEDT.
Our supplier nbn is currently experiencing a Significant local outage.
Severe weather across the South East Coast, QLD is impacting commercial power supply, resulting in disruptions on the nbn® network. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the commercial power providers.
The majority of nbn services impacted are due to commercial power outages affecting nbn® network infrastructure.
As at 14:00 AEDT on 29/11/2025, 502 are currently unable to access the nbn® network, across the following technologies: Fibre to the Node (FTTN), Fibre to the Building (FTTB), Fibre to the Premises (FTTP), Hybrid Fibre Coaxial (HFC) and Fixed Wireless (FW).
Locations Impacted
Regional Australia – QLD: Arana Hills, Arundel, Boreen Point, Bray Park, Caboolture, Carrara, Coolum Beach, Coorparoo, Dayboro Central, Donnybrook West, Doonan, Edens Landing, Golden Beach, Ipswich, Kallangur And Petrie, Kholo, Loganlea, Macleay Island, Maroochydore, Meldale, Morayfield, Narangba, Ningi, Noosaville, Ogan Village, South-East, Southport, Southside, Tannum Sands, The Gap, Tinbeerwah West, Toowong, Victory Heights, Virginia, Wellington Point, Woodford and Yatala.
Restoration of nbn services continues to depend on the return of commercial power supply; nbn is closely monitoring power restoration and will dispatch technicians when nbn services do not self-rectify following the restoration of commercial power.
An estimated time of restoration is not yet available.
The next update will be provided at around 14:00 AEDT on 30/11/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in LAKE ALBERT NSW, 2650.
The root cause is due to site failure.
Approximately 1518 services may be impacted. An estimated restoration time is 25 Nov 2025 10:00 AEDT.
We will provide regular updates as more information becomes available.
The next update will be provided on 24 Nov 2025 09:18 AEDT.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BOMEN, EAST WAGGA WAGGA, EUNANOREENYA, FOREST HILL, GUMLY GUMLY, KOORINGAL, NORTH WAGGA WAGGA, TURVEY PARK, WAGGA WAGGA NSW, 2650, 2651, 2652.
The root cause is due to site failure.
Approximately 7791 services may be impacted. An estimated restoration time is 25 Nov 2025 10:00 AEDT.
We will provide regular updates as more information becomes available.
The next update will be provided on 24 Nov 2025 09:18 AEDT.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BAIRNSDALE, BANKSIA PENINSULA, BOOLE POOLE, BROADLANDS, EAGLE POINT, EAST BAIRNSDALE, EASTWOOD, FORGE CREEK, GOON NURE, GRANITE ROCK, JOHNSONVILLE, LOCH SPORT, LUCKNOW, METUNG, NEWLANDS ARM, NICHOLSON, OCEAN GRANGE, PAYNESVILLE, RAYMOND ISLAND, SARSFIELD, WY YUNG in VIC, 3851, 3875, 3878, 3880, 3882, 3902, 3904.
The root cause is due to site failure.
Approximately 1645 services may be impacted. An estimated restoration time is not yet Available.
We will provide regular updates as more information becomes available.
The next update will be provided on 21 Nov 2025 23:35 AEDT.
Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in BOXERS CREEK, GOULBURN, KINGSDALE, MIDDLE ARM, TARLO, TOWRANG in NSW, 2580.
The root cause is due to site failure.
Approximately 1056 services may be impacted. An estimated restoration time is not yet available.
We will provide regular updates as more information becomes available.
The next update will be provided on 17 Nov 2025 14:13 AEDT.
Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in HAVEN, HORSHAM, LOWER NORTON, MCKENZIE CREEK, NATIMUK, NORADJUHA, NURRABIEL, QUANTONG, VECTIS, WONWONDAH in VIC, 3400, 3401, 3409.
The root cause is due to site failure.
Approximately 4242 services may be impacted. An estimated restoration time is not yet available.
We will provide regular updates as more information becomes available.
The next update will be provided on 11 Nov 2025 13:53 AEDT.
For further information on how we report major outages and significant local outages, please refer to our Outage Communications Procedure.
Wholesalers/Retail providers
For information on outages affecting the nbn®, Opticomm, or our mobile customers, please visit the links below:
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