A quick update about your Exetel service

From 6:00 pm, Friday 12 September to 6:00 pm, Sunday 14 September 2025, we’ll be working with nbn to roll out faster speeds across the network. These changes are all happening behind the scenes, and for most customers, your connection will stay active as usual.

That said, here’s what to expect during this upgrade window.

What’s changing

We're rolling out some upgrades to make your service even better. While we're at it, a few features might take a quick nap, but your internet should keep humming along just fine.

If your connection does drop out, no stress. Just give it 10 minutes, then restart your nbn connection box and your router. That usually does the trick.

Thanks for bearing with us, good things are coming!

Here’s what’s happening with your plan features

Warp Speed

• During the upgrade window, you won’t be able to schedule Warp Speed; however, if you had it running prior to the upgrade, you can still switch it off.

• Starting 6:00 pm on Sunday, 14 September, Warp Speed is getting a serious upgrade: speeds of up to 1000/100 Mbps. Yep, you read that right. (Typical evening speed: 860/85 Mbps)

  Faster. Smoother. Better.

Hibernate 

• You can still turn Hibernate on as usual during the upgrade period.

• However, if you’re turning it off, it may take a little longer than normal, since requests will be queued and processed after the upgrade window wraps up.

Wrapping up

The One Plan was already packed with value and now, with Warp Speed upload speeds increasing to 100Mbps, it's even better.

More speed, same great plan.