How to Change the Internet Service Provider for Your Home Internet

Switching your internet service provider (ISP) may seem like a daunting process, but with careful planning and the right approach, you can ensure a smooth transition. Whether you're unhappy with your current broadband speed, looking for a better deal, or need improved customer service, changing providers can lead to a more reliable and cost-effective internet experience. 

This guide will walk you through everything you need to know about switching ISPs, from assessing your needs to troubleshooting potential issues. 

Why Do People Change ISPs? 

There are many reasons why people decide to switch internet service providers. Some common factors include: 

• Slow or unreliable speeds: If your internet struggles to keep up with streaming, gaming, remote work or fails to meet your needs, it may be time for an upgrade. 

• Expensive plans: New customers often get better deals, so long-term users may find themselves overpaying compared to newer plans with other providers in the market. 

• Poor customer service: If your provider takes too long to resolve issues or lacks responsive tech support, switching may be a smart move. 

• Limited plan options: Some ISPs don’t offer higher speed tiers or unlimited data, which can be a deal-breaker for heavy internet users. 

• Moving to a new location: If your current ISP doesn’t service your new address or offers weaker coverage there, a switch is necessary. 

Regardless of the reason, ensuring a smooth transition is key to avoiding unnecessary downtime and service interruptions. 

Things to do before changing ISP

Research and Preparation 

Before switching providers, take the time to evaluate your current internet needs and compare available options. 

Assess Your Internet Needs 

Understanding how your household uses the internet will help you choose the right plan. If you stream in 4K, game online, or work from home, you’ll need a higher speed tier and a generous data allowance. For basic browsing and emails, a lower-tier plan may be sufficient. 

Compare Available ISPs and Plans 

Look into different ISPs in your area and compare their offerings. Check if they provide services at your address and whether they offer better speeds, pricing, or customer service than your current provider. 

Check NBN Availability and Connection Type 

The NBN (National Broadband Network) is Australia's primary broadband infrastructure, but connection types vary. Fibre to the Premises (FTTP) offers the fastest speeds, while Fibre to the Node (FTTN) and Fixed Wireless may have more variability. Understanding your NBN connection type helps in choosing an ISP that can maximise your internet performance. 

Review Your Current Contract Terms 

Check whether you're locked into a contract with your current provider. If you cancel before your contract ends, you may have to pay early termination fees. Also, find out whether your modem is locked to your current ISP or if you can reuse it with a new provider. 

Choosing a New ISP 

Once you’ve completed your research, it’s time to select a new internet service provider that best meets your needs. 

Evaluate Speed Tiers and Data Allowances 

Different ISPs offer various NBN speed tiers, including: 

• nbn 25 or nbn 50 – Suitable for basic usage 

• nbn 100 – Ideal for all kinds of streaming, WFH, gaming and families connected on multiple devices 

• nbn 500 / nbn 1000 – Best for ultra-fast needs, heavy household usages

Most ISPs offer unlimited data plans, but some still impose data allowances that could slow your connection after a certain usage limit. 

Consider Customer Service Reputation 

A reliable customer service team is essential if you ever need troubleshooting assistance. Check online reviews, and ACCC reports on ISP performance to get an idea of how each provider handles customer support. 

Compare Prices and Promotional Offers 

Many ISPs offer introductory discounts, waived setup fees, or bundled deals. However, check the long-term pricing after the promo period ends to avoid unexpected cost increases. 

Check for Bundled Services 

Some ISPs offer VoIP home phone plans, mobile bundles, or streaming service add-ons at a discounted rate. If you use these services, bundling them with your broadband could save money. 

The Switching Process 

Sign Up with the New Provider 

Once you’ve chosen your new ISP, sign up for a plan that meets your needs. The provider will schedule your activation and provide instructions on setting up your connection. 

Do Not Cancel the Existing Service Prematurely 

One of the biggest mistakes people make is cancelling their current service too soon. Keep your old service active until the new connection is fully set up. This prevents unnecessary downtime. 

Understand the Role of the New ISP in the Transition 

In most cases, your new provider will handle the switch for you. They will coordinate with NBN Co (if applicable) to activate your new service. 

Expect Minimal Downtime During the Switch 

Most NBN switches happen within a few hours, but in some cases, it could take up to 24–48 hours. If you’re moving from ADSL or cable internet, the transition may take longer. 

Equipment Considerations 

Determine If a New Modem/Router Is Needed 

Your current modem/router may or may not be compatible with the new ISP. Some ISPs require specific NBN-compatible modems, while others allow you to bring your own modem (BYO modem). To confirm if you can bring your own modem or need to purchase a new one, check with your ISP and factor this into the costs when choosing a new provider. 

Post-Switch Actions 

Confirm Successful Activation of New Service 

Once your new ISP confirms activation, test the connection to ensure it’s working as expected. 

Test Internet Speed and Performance 

Run a speed test to verify that you're getting the advertised speeds. If there are issues, contact your new ISP for assistance. 

Cancel Old Service if Not Done Automatically 

After confirming that your new connection works, formally cancel your old service and refer to their cancellation policy if you have any questions. 

Return Any Rented Equipment to the Previous Provider 

If your old ISP supplied a modem on a rental basis, return it to avoid extra fees 

Troubleshooting and Support 

How to Contact Your New ISP for Assistance 

Most providers offer multiple support channels, including phone, live chat, and self-service portals. Choose an ISP with a good reputation for resolving issues promptly. 

Tips for Resolving Connection Problems 

• Restart your modem and router. 

• Check if your modem settings match your new ISP’s requirements. 

• Ensure your NBN connection type supports the speeds you expect. 

Switching Your Internet with Exetel 

If you’re considering changing your ISP, Exetel offers a seamless transition process with reliable nbn plan, competitive pricing, and strong customer support. 

With Exetel, you get: 

• Simplicity – One Plan for all you need 

• Unlimited Data – No worrying about data caps.  

• No lock-in contracts.  

• Low latency.  

• You can pause your internet plan and save $1 daily with Hibernate.  

• Up to 500/50 internet Mbps speeds (TES:500/40Mbps).  

• Access to Warp Speed, upgrade your internet speed to 1000/100 Mbps (TES: 811/85Mbps) for an additional $1/day.  

• Refer a friend and get $1 off your monthly broadband bill for as long as you both remain with Exetel, Switching to Exetel is simple. Sign up for a plan, let them handle the transition, and enjoy high-quality broadband with minimal downtime. Plus, with Exetel’s new and exciting app, you can follow the progress of all your orders and manage your speed and billing all in one place. It’s a breeze. Download the app today.    

Switching internet service providers doesn’t have to be stressful. By researching your options, understanding your contract terms, and carefully planning the switch, you can enjoy a smooth transition to a better broadband experience. Whether you need faster speeds, better customer service, or a more affordable plan, taking the right steps ensures a hassle-free upgrade.