EXAMINE YOUR INTERNET 'HEALTH' WITH EXRAY

Sometimes your internet needs a checkup. For those days, get it Exrayed. It’ll diagnose your internet on the spot in-app and even suggest fixes – no waiting rooms or phone calls needed!

Created for internet health

Easy to use

Quickly and efficiently check your internet health directly in the app.

Troubleshooting

Determine if the issue is on your end or ours.

Next steps

Receive recommendations for potential solutions.

No waiting, no phone calls required

Resolve the issue yourself—all at a touch of a button.

Internet under the weather? Time for a checkup

Laggy downloads? Buffering streams? It might be time for a little checkup. Run our in-app diagnostic tool if you’re experiencing symptoms like:

Endless Netflix buffering

Frozen screens during meetings

Game crashes right before the next level (ugh)

The ol’ off-and-on fix didn’t help

Just... general internet malaise

If any of this sounds familiar, it’s time to give your internet an Exray.

What can Exray diagnose?

Exray’s got the tools to diagnose your internet's symptoms:

Identify planned or unplanned outages

Pinpoint whether the service issue is account-related or service-related

Flag possible problems with the modem on-premises and suggest fixes

Resolve service issues remotely when possible

Identify nbn connection issues and arrange technician visits for resolution

How do I use it?

Using Exray is super cruisy - download the Exetel app (if you haven’t already), head to the Exray feature, and tap the button to run a scan. Give it a few minutes to do its “Exraying” and you’ll soon know whether the issue is with your home set up, your modem, the nbn, or our connection.

Best part? Next time something goes wrong, you’ll know how to fix it—no need to call support.

Rest easy knowing you’ve got the power to resolve the issue yourself— no hold music, no waiting—just a few taps and you’re back to streaming, gaming, or video calling without a hitch. Don’t let slow internet ruin your day—Exray it today!

Get the Exetel app

Download the Exetel app to activate your eSIM, upgrade your internet speed with Warp Speed, dial down your internet service with Hibernate, keep track of your bills and much more.