Incompatible Devices - Emergency Calling (000) Update - more info here.

HEYA! I'M MO — HUMAN-CYBORG RELATIONS.

(AKA YOUR AI SIDEKICK)

Consider me your Exetel mate — a friendly chatbot here to help you get the absolute best from your Exetel service.

I can diagnose in real time

Troubleshooting internet or mobile issues? Piece of cake. Diagnosing problems with connection? No worries. Checking speeds and running tests? You betcha.

Managing your account

I can help you stay on top of your account. From viewing your services to checking bills and updating payment details. I’m your go-to robot for the job.

Changing plans

Whether it’s upgrades, relocations, cancellations, or tech visits — I’ve got your back, making every change smooth, simple, and stress-free.

Hack your modem and setup

Unsure if your modem is fit for the job? I’ll help you choose the right modem for your connection and give you step-by-step tips to set it up perfectly, so it truly sings.

I’m here 24/7

While you’re catching z’s, I’m keeping watch. Internet questions at 2 am? Hit me up. Need a human? I’ll pass the baton once they’ve had their morning coffee.

Flexible comms

I’ll be there for you, when the rain starts to fall... but also whenever you need. Whether that’s scheduling callbacks, arranging tech visits or just keeping the chat going.

Exray specs

Thanks to our app’s Exray feature, I can peek under the hood of your internet in no time. I’m basically the GP of gigabytes and Exray’s my trusty, well... Xray.

Transparent updates on fixes & installations

Luckily, we speak fluent robot. That means you’ll always know what’s happening with your fixes or installations — no techy mumbo jumbo, no head-scratching.

Simplified billing

If your bill isn’t adding up, don’t stress, your old pal, Mo is on the case. I can breakdown charges and invoices, so it makes sense to you.

I’ll help you move home (coming soon)

I can’t lift the sofa or decide where the bed goes, but I can make sure your internet switches over in time for the classic moving day essentials: pizza, ignoring unpacking, and Netflix.

Get the Exetel app

Download the Exetel app to activate your eSIM, upgrade your internet speed with Warp Speed, dial down your internet service with Hibernate, keep track of your bills and much more.